Refund policy

First and foremost, THANK YOU for your business! We hope you are as obsessed with your purchase as we are with YOU! :) If for any reason you aren't, lets chat! ↓

If any part of your order is less than perfect, you have 14 days from the original order date to ship it back to our returns department! All items MUST be returned in their original condition, unwashed, unworn, with all tags attached. Once your return is received, it will be processed and a store credit will be issued within 2 business days. We know life is crazy busy and shopping at dear hannah prep should always be fun and at your leisure, therefore, store credits never expire! But just a heads up...they are only valid for use at www.shopdearhannahprep.com!

***Online orders can not be returned or exchanged at our storefront location and all sale items are final sale.***

Please ship all returns to:

dear hannah prep

Attn: Returns Dept.

3419 Milton Avenue

Dallas, TX 75205

Did you receive a damaged or defective item? So sorry that one slipped past us! Our shipping team takes pride in quality control and tedious inspection before packing your order, BUT we are just human, and believe it or not, we sometimes make mistakes too! Please shoot us an e-mail at info@shopdearhannah.com and include a picture of the damage. We promise to make it right with you, immediately!